Ombudsperson Program

What is the AHA Ombudsperson Program?

The Housing Authority of the City of Alameda Ombudsperson is a solution-oriented community resource available to all AHA tenants, AHA program participants, AHA landlords, City of Alameda residents, City of Alameda property owners, City of Alameda businesses, and other community organizations.

The OmbudsPERSON is a community liaison and provides an array of services, including:
  • Resolving tenant complaints or tenant disputes.
  • Identifying AHA staff members to answer specific questions.
  • Developing and expanding community partnerships.
  • Serving as an unbiased AHA representative to help find a resolution.

All AHA tenants, AHA program participants, and AHA landlords are encouraged to first call their designated AHA contact person before contacting the Ombudsperson. Also, please direct all routine questions and concerns to the designated AHA contact person.

IMPORTANT: The AHA Ombudsperson Program is not the long term care Ombudsman for Alameda County. All complaints or inquiries related to Long Term Care in Alameda County need to be directed to Empowered Aging at (510) 638-6878.

In observance of the following holidays, the Housing Authority of the City of Alameda main office (at 701 Atlantic Avenue) will be closed on Memorial Day (May 27th), Juneteenth (June 19th), Independence Day (July 4th).